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Aug

Wow. I’m really in trouble.

Turns out AT&T’s basic customer service people are better than the CEO. Why? At least they’re friendly.

The CEO won’t help you, and he’ll threaten you with legal action.

That’s right. The story is all over the internet. (How did I miss it?) It happened about the time I first started having trouble with my phone dropping calls (almost 3 months ago!).

So: Juan, Adrianna, Jeremy, and all of the rest of my AT&T friends, I apologize for being upset because you couldn’t fix my problem. At least you were nice. That’s more than we can say about your CEO, Randall Stephenson.

For the full AT&T fiasco history, click below. Or don’t. It’s long.

Part 1

Part 2

Aug

After my last post about AT&T, I gave up on getting help in the store, and went back to calling. (more…)

Aug

In May 2009, Tim and I switched to AT&T. He got a fancy new iphone that he could use on our mission trip to Europe, and I got a shiny new red phone. It’s a Samsung a777, I think. Or maybe it’s a737. Anyway, it’s red.

I wanted an orange one, but they were out of orange ones. So I decided that I would take a green one, but they were out of those too. So I was stuck with red.

Anyway, my red phone worked beautifully, for approximately 1 year 2 weeks. (more…)

Feb

I was really, really frustrated when I wrote the last post about our problems with Charter. Apparently God has a sense of humor, because the next day, things started to get better. I published my post late Monday night. Tuesday afternoon, Tim got a call from a guy at Charter corporate. He had seen my post, and they were ready to fix our problem. (more…)