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Feb

I was really, really frustrated when I wrote the last post about our problems with Charter. Apparently God has a sense of humor, because the next day, things started to get better. I published my post late Monday night. Tuesday afternoon, Tim got a call from a guy at Charter corporate. He had seen my post, and they were ready to fix our problem. (more…)

Feb

I’m listening with amazement as my husband talks to a Charter tech, again. We’ve been trying to solve a problem for five days now, and we’ve spent six or seven hours on the phone with Charter people. We’ve had our calls dropped. We’ve been lied to. I’ve even called the corporate offices. The people at the corporate offices were nicer than the techs, but they did not solve my problem. (more…)